FAQs
Frequently Asked Questions – Catemore
1. Do you offer free shipping?
Yes, we offer free shipping on all orders to the United States and Canada.
There are no hidden fees or extra charges at checkout.
2. How long does delivery take?
Orders are usually delivered within 7–10 business days after shipping.
In some cases, delivery may take up to 12 business days depending on your location and carrier delays.
3. Will I receive a tracking number?
Yes. Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your delivery at any time.
4. What is your return policy?
We offer a 30-day money-back guarantee.
If you are not satisfied with your purchase, please contact us within 30 days and we will assist you with a return or replacement.
5. Are your products safe for cats?
Absolutely. All our products are designed with your cat’s comfort and safety in mind and are suitable for everyday use.
6. Do your litter boxes help reduce odors?
Yes. Our litter solutions are designed to improve hygiene and reduce unpleasant odors, helping keep your home fresh and clean.
7. How do I clean the litter box?
Each product comes with simple cleaning instructions.
Most of our litter boxes are designed for easy daily cleaning and quick maintenance.
8. What should I do if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours with photos of the product and we will arrange a replacement or refund.
9. Can I change or cancel my order after placing it?
If your order has not yet been shipped, we may be able to update or cancel it.
Please contact us as soon as possible for assistance.
10. How can I contact customer support?
You can contact us anytime at:
Our support team replies within 24–48 business hours.
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