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    Shipping policy

    Shipping Policy – Catemore

    At Catemore, our goal is to provide every customer with a smooth, reliable, and transparent shipping experience. Below you will find detailed information about how we process, ship, and deliver your orders.

    By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

    Order Processing Time

    All orders are carefully prepared and processed within 1–3 business days after payment has been successfully confirmed.

    Processing time includes:

    • Order verification

    • Quality check

    • Packaging and preparation for shipment

    Orders are not processed on weekends or public holidays.

    During peak seasons or promotional periods, processing time may be slightly extended. If there is any significant delay, we will notify you by email.

    Shipping Destinations

    We currently ship to the following regions:

    • United States

    • Canada

    We are working on expanding to additional countries in the future.

    Estimated Delivery Time

    After your order has been processed and shipped, the estimated delivery time is:

    • Standard Shipping: 7–10 business days

    • In some cases, delivery may take up to 12 business days depending on:

      • Your location

      • Local customs procedures

      • Weather conditions

      • Carrier delays

    Please note that delivery times are estimates and not guaranteed.

    Shipping Costs

    We proudly offer:

    • Free Shipping on all orders

    There are:

    • No shipping fees

    • No handling fees

    • No hidden charges

    The price you see at checkout is the final price you pay.

    Order Tracking

    Once your order has been shipped, you will receive a confirmation email that includes:

    • Your tracking number

    • A tracking link to monitor your shipment

    Tracking information usually becomes active within 24–48 hours after shipment.

    You can track your order at any time using the tracking link provided.

    Customs, Duties, and Taxes

    For international shipments:

    • Customs fees, import duties, and local taxes (if any) are the responsibility of the customer.

    • These charges are determined by your local customs authority and are not controlled by Catemore.

    We recommend checking with your local customs office for more information.

    Incorrect Address & Failed Deliveries

    Please ensure that all shipping information is accurate before placing your order.

    Catemore is not responsible for:

    • Orders shipped to incorrect or incomplete addresses provided by the customer

    • Packages returned due to address errors

    • Delays caused by the shipping carrier

    • Packages marked as delivered by the carrier but not received by the customer

    If your order is returned to us due to an address issue, you may be responsible for reshipping fees.

    Lost or Delayed Packages

    If your package appears to be delayed or lost:

    1. Please check the tracking information first.

    2. Contact the shipping carrier for more details.

    3. If the issue is not resolved, contact our support team and we will assist you.

    We are committed to finding a fair solution in every case.

    Contact Information

    If you have any questions regarding shipping, delivery times, or your order status, feel free to contact us at any time:

    📧 info.catemora@gmail.com

    Our support team is available to help you and will respond as quickly as possible.